Policies & Procedures

Hours of Operation

  • Black Box Digital Products, LLC [BBDP] corporate office is open Monday – Friday 9a.m.-  5p.m. CST
  • We close for all government observed holidays

These policies and procedure rules apply to all Black Box Digital Products offerings

Black Box Digital Products | www.blackboxdigitalproducts.com

Billing Address

  • Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.

Returns & Subscription Cancellations For Qualified Products & Services

  • Not all products and services provided by BBDP qualify for refunds. Unless explicitly stated during the sales presentation and on the cart page from which purchased, assume that returns for a product are not accepted.
  • 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.
  • Customers must contact our support department cancellation at http://support.socialmediaadgenius.com/ or via email at support@blackboxdigitalproducts.com
  • Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.
  • You have THIRTY (30) Days from the date of the original purchase to return the product to receive your refund. Any return received after the THIRTY (30) DAY time limit will not be processed.


Monthly Subscriptions: You have THIRTY (30) Days from the date of the original purchase to request a refund for any Black Box Digital Products monthly subscriptions. Any refund request after the THIRTY (30) DAY time limit will not be processed. You may cancel at any time after the initial THIRTY (30) Days has passed.

Yearly Subscriptions: For yearly subscription purchases, you have THIRTY (30) Days from the date of the original purchase to request a refund for any Black Box Digital Products yearly subscription.

  • Excessive returns will not be accepted. Refunds will not be given to any one customer for one specific product more than twice. There is an unlimited amount of orders that a customer can place for one specific product, but the money back guarantee is void after a customer has used it for one specific product more than twice.
  • Shipping of any product from Black Box Digital Products, LLC to your door will not be refunded. Shipping of the product to the Black Box Digital Products, LLC Refund Department will not be compensated.
  • To ensure that your product is not lost or damaged, we strongly recommend sending the product certified mail with a tracking number. If we do not receive the product back and the customer does not have proof that the product was returned we cannot issue a refund.
  • Valid proof of returning a product includes: delivery confirmation or signature required via USPS. If the customer has delivery confirmation or signature required, then a full refund will be issued.
  •  Due to loss or missing or slow mail, we will honor any package that is postmarked for up to one year after the purchase of the product.

Terms of Subscription Renewal

Monthly Black Box Digital Products Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel.  Please refer to Returns & Subscription Cancellations section of this page.

Yearly Black Box Digital Products Subscribers will be notified via email prior to renewal with the option to renew at the original yearly price.  If the subscriber does NOT notify the company that they wish to continue at the yearly price, the subscribers account will revert to the monthly price automatically.


When addressing financial matters in any of our Sites, videos, newsletters or other content, we’ve taken every effort to ensure we accurately represent our programs and their ability to improve your business. However, unless expressly stated in our contracts and agreements, there is no guarantee that you will get any results or earn any money using any of our ideas, tools, strategies or recommendations, and we do not purport any “get rich schemes” on any of our Sites. Nothing on our Sites is a promise or guarantee of earnings. Your level of success in attaining similar results is dependent upon a number of factors including your skill, knowledge, ability, dedication, business savvy, network, and financial situation, to name a few.

Because these factors differ according to individuals, we cannot and do not guarantee your success, income level, or ability to earn revenue. You alone are responsible for your actions and results in life and business. Any forward-looking statements outlined on our Sites are simply our opinion and thus are not guarantees or promises for actual performance. It should be clear to you that by law we make no guarantees that you will achieve any results from our ideas or models presented on our Sites, and we offer no professional legal or financial advice.

Customer Service:

If you have questions or comments regarding Black Box Digital Products, LLC products, please email us at support@blackboxdigitalproducts.com or call (512)501-6414